Terms & Conditions

Last updated: October 2026

These terms govern the New Star Seven storefront and purchases from it. New Star Seven is a brand of Ovanza Cosmetics. For enquiries or complaints, contact us by WhatsApp or telephone on 01028282216. Placing an order accepts the purchase terms; it does not grant analytics or marketing consent.

Orders & payment

• All prices are in Egyptian pounds, inclusive of tax where applicable.
• Payment is cash on delivery. We call to confirm every order before it is dispatched.
• We may refuse or cancel any order (for example, out of stock or an invalid address) — and you pay nothing in that case.

Delivery

• Delivery is 30 EGP on any order, and free on orders of 300 EGP or more. The figure is shown at checkout before you confirm.
• After we confirm your order we email you an estimated arrival window. It is an estimate, not a guarantee.

Cancelling and changing an order

• Before your order leaves with the courier you can cancel it yourself, immediately, from the tracking link in your confirmation email — no need to wait for anyone.
• Once it is with the courier you can request cancellation from the same link and we will call you to sort it out.
• If you want to change quantities or the address after ordering, tell us and we will amend it. You will get an email showing the new details.
• An order nobody has confirmed does not wait for ever. We call to confirm; if we cannot reach you, it is cancelled automatically after 72 hours and the stock goes back on sale. If we sent a WhatsApp confirmation and it reached your phone and you did not answer, that window is 12 hours. Nothing is charged either way, and you are free to order again.

Returns & exchanges

• Exchange or return within 14 days: you may ask to exchange or return a product within 14 days of receiving it, on two conditions: it is in its original condition and unused, and the original box and all accessories are complete.
• Defective products within 30 days: request replacement or a refund within 30 days of receiving a defective product, at no additional cost. Contact 01028282216; we will handle replacement or refund within one week of your request as required by law. If we send the wrong item, we will correct the order at our cost.
• Change-of-mind returns are subject to legally permitted exceptions where the product's nature, condition or packaging prevents restoration to its original state. Opening packaging does not remove your rights for a defective product. Nothing in these terms limits your statutory consumer rights.

Discount codes

• Codes carry conditions (minimum order, expiry, a limit on how many times they can be used) and may be withdrawn at any time.

Intellectual property

• All content, images and the brand belong to Ovanza Cosmetics.

Complaints

• Contact us by WhatsApp or telephone on 01028282216. If your complaint is not resolved, you may contact the Egyptian Consumer Protection Agency.

Governing law

• These terms are governed by Egyptian law.